Terms of Service

1. Agreement to Terms

By using Woking Cars' taxi services, website, or mobile application, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services [citation:5].

These terms constitute a legally binding agreement between you ("Customer," "Passenger," "You") and Woking Cars ("Company," "we," "our," "us").

2. Our Services

Woking Cars provides transportation services including:

• Local taxi services within Woking and Surrey
• Airport transfers (Heathrow, Gatwick, Luton)
• Wedding and event hire
• Corporate account services
• 24/7 on-demand and pre-booked rides

We act as a transportation provider, not a common carrier. All services are subject to availability [citation:6].

3. Booking and Cancellation

3.1 Making a Booking

Bookings can be made via:

• Phone: 01483 740 888
• Website booking form
• In-person at our office

3.2 Cancellation Policy

3.3 Waiting Time

Drivers will wait for up to 10 minutes from the scheduled pickup time. After this, the booking may be treated as a no-show [citation:5].

4. Pricing and Payment

4.1 Fare Calculation

Fares are calculated based on:

• Distance traveled
• Time of day (day/night rates)
• Waiting time
• Vehicle type selected
• Any applicable surcharges (airport fees, etc.)

4.2 Payment Methods

We accept:

• Cash (exact fare appreciated)
• Credit/debit cards (in-vehicle and online)
• Contactless payments
• Corporate accounts (pre-approved)

4.3 Price Estimates

Any price estimates provided are good-faith approximations. Final fares may vary due to traffic, route changes, or waiting time [citation:3].

6. Lost Property

If you leave an item in one of our vehicles:

1. Contact us immediately at 01483 740 888
2. Provide your booking details and description of the item
3. We will attempt to locate the item with the driver

Items are held for 30 days. A retrieval and delivery fee may apply [citation:5].

We are not responsible for items left in vehicles.

7. Limitation of Liability

7.1 Our Liability

To the maximum extent permitted by law, Woking Cars shall not be liable for [citation:8]:

• Delays caused by traffic, weather, or circumstances beyond our control
• Indirect or consequential losses
• Loss of personal belongings

7.2 Your Liability

You are liable for any damage caused to our vehicles during your journey [citation:5].

8. Force Majeure

We shall not be liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, severe weather, strikes, road closures, pandemics, or government restrictions.

9. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on our website with the effective date [citation:3].

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales [citation:8].